Our Internet is Down

Our office got a call from one our clients today reporting a problem. We checked and quickly learned that their Internet connection was down. Nam took the call and immediately went to their office to help them get it back up.

15 minutes later, I get an email from one of the other users in their office:

Subject: Internet not working

Message: Our internet is not working

Obviously Nam was successful in quickly restoring their connection.

I replied back to the user to let them know that a phone call was the best way to report loss of internet, since an email won’t get sent until their internet connection is restored.

This entry got a good chuckle.

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